Terms & Conditions

Terms and Conditions (Dog walking)

Owner is responsible and will ensure that their dog is up-to-date with their vaccinations, flea and tick treatments and de-wormer treatments.

I must be informed if your dog does or has EVER used a muzzle as I may choose not to walk the dog, depending on the circumstances.

I must be advised of any infectious condition (e.g. Kennel cough, conjunctivitis). Any dog with an infectious condition will not be walked until cleared to do so by a vet.

The client gives permission to enter their property to carry out the booked service at the arranged date and time

All dogs must wear a collar and tag with the telephone number of the owner engraved upon it.

Dog must be in a secure location prior to collection by the dog walker. Loose in a garden does not constitute this.

All dogs must be provided with a collar or harness and lead.

My vehicle is insured for the safe care and transport of your animal. Animals are fully insured to travel in any vehicle driven by me. Unless you state otherwise, these terms and conditions assume that you, the client, have given permission for this.

Owner accepts full liability for any loss or damage caused by their dog whilst being walked.  The Dog Walker is not held accountable for vet fees or third party claims whilst your dog is in my care.

Owner is to make full disclosure of any quality or characteristic problems which might make your dog not suitable for walking or traveling in my vehicle including behavioral or health problems, antisocial behavior; including aggression, incontinence and excessive loud barking. Failure on the part of the owner to disclose any matter which might render owner’s dog unsuitable for walking or travelling in my vehicle, will be deemed a material omission amounting to a fundamental breach of our agreement.  

I will contact the owner in the event of an emergency. Owners are recommend to provide a contact number of a trusted third party should I be unable to make contact. However, I reserve the right to make decisions regarding your dog’s health provided it is at all times acting in the best interests of the dog and on the advice of a veterinary surgeon. Owner is responsible for payment of any veterinary fees incurred by the Dog Walker.

Late Payment Of Commercial Debts Act 1988 amended 1998 & 2002, I would like to remind customers that payments are due at the start of each working week.

Towels will be provided should your dog require a wipe down following the walk especially in adverse weather.

Booking:-

(Walking)  Clients must ensure that their requirements for the following week are e-mailed or text to me no later than Sunday .

Cancellation:-

(Walking)  You may cancel your booked slot and provided you give a minimum of 24-hours notice, you will not be charged. However, if cancellaton is made within 24-hours of the walk commencing, the full rate will be charged.

Charges:-  

(Walking)  Charges are as advertised on the Price list page. Please visit the section on website to view them fully. Please be aware that my rates are very competitive and are not negotiable.

(Invoicing) I keep an accurate record of customers bookings and Whatsapp customers with their account balances.

Termination Policy:-

Clients and The Dog Walker agree to give one week’s written notice to cancel the agreement. If you do not require the service for that week a cost of 50% of that weeks walks will be due. This will be based on an average of your previous 4 weeks.

Flexibility is required:-

(1)  I am fully insured to walk up to 6 dogs at a time but choose to only walk 4. Whilst every effort is made to have walks one-to-one, most of the time your dog will be walked with other friendly dogs.

(2)  Your booked time is estimated only and whilst I make every effort to arrive at the time given, depending on road conditions and unforeseen circumstances, please allow approximately 15 to 30 minutes after your booked time slot for me attend. In adverse weather conditions please understand that I am still open and may be slightly delayed. Please note that time starts from when I arrive at your property.

It is a condition precedent to liability that all locks, security and protective measures are put in operation whenever the property is left unattended or overnight, whether or not the dog walker will be attending the address.

Keys & Parking

Keys retained by me & will be kept securely and will only be marked with the name of your dog and any internal office code.

Permits may need to be provided me, if you are in a restricted parking zone. This will be assessed as necessary.

Terms and Conditions (Pet Sitting)

Security

I undertake to treat all data about clients as strictly confidential and it will not be sold or passed onto any third parties.

All keys when not in use will be kept in a secure filing cabinet. Keys will not be marked with any client details but will be identified by your pet’s names.

Any client details will be kept in a secure filing cabinet and any clients who no longer wish to use our service, will have their details destroyed.

 I will not be held liable for any break-ins or vandalism on your property during your use of my services.

I will not open or close any windows during my pop-in visits,  so please ensure all windows are locked and secure before you leave.

Payment

A non refundable 20% deposit secures your Pet sitting booking. The remaining balance is then due 30 days before the start of your booking. If payment not received after a reminder, then the booking will be cancelled and the slot(s) will be released with no refunding of the deposit.

Cancellations

To cancel or alter the dates of your pet sitting booking,  if you give at least 30 days notice,  then you shall just forfeit your deposit.

Please note there are no refunds if you return home early.

Insurance

 It is agreed that it is the client’s responsibility to ensure that the property, its contents, and pets are adequately insured throughout the duration of the assignment as I will not accept liability for any damage to the property caused by your pet(s).

I will care for your animal as you would, and whilst I will make every effort to ensure your pet is well looked after in your absence, I cannot be held liable for any loss, injury or death to a pet either inside or outside of the home whilst in our care.

Miscellaneous

The client must provide all items necessary for pets to be adequately cared for in the client’s absence. (ie, food, medication, cat litter etc). Should pets require any additional supplies whilst in my care, these will be purchased and you will be invoiced for reimbursement.

The client must provide a name and contact number of someone capable of making a decision relating to the pet(s) in an emergency. If the contact is not available, I reserve the right to consult with a veterinary surgeon and then make a decision which is in the best interests of the animal. Any veterinary visits will be charged at £22 per hour.

I will not be held liable for any illnesses or injuries your pets may suffer whilst in my care, nor for the death of a pet.

The client is responsible for any veterinary bills, no matter how they are incurred, whilst pets are in my care.

I recommend that cats are kept indoors whilst in my care so I can ensure their health and safety.  However should you wish for your cat to have free access to a cat flap, I cannot be held liable for any disappearance, injuries or death.

I shall always try and visit your pets as near as possible to the time slot you request but I reserve the right to visit outside of the allotted time slot in case of any situations or problems that may arise.

I will not accept bookings for any pets with aggressive tendencies.

If I cannot access your property due to a faulty key or lock, then there will be no refund for the cost of the visit.

Dogs are to be kept on their leads whilst being exercised but should you request your dog to be let off then I cannot be held responsible for the loss, injury or death of your dog.

Should I deem an environment to be unsafe for your dog/dogs,  then they will remain on their lead.